Is BBQGrills Legit and Safe or a Scam?

BBQGrills is an online store that sells grills, smokers, outdoor kitchen equipment, fire pits, accessories, and related products. It has offered items from several well-known outdoor cooking brands. While BBQGrills appears to be a real business, many customers have reported problems with delayed orders, refunds, and customer support. If you plan to buy from the site, check recent reviews, confirm stock first, and use a payment method with buyer protection.

When buying an expensive grill, smoker, fire pit, or complete outdoor kitchen online, trust matters. Some products can cost hundreds or even thousands of dollars, so customers naturally want to know: Is BBQGrills legit? Is BBQGrills safe? Or is BBQGrills a scam?

BBQGrills.com has operated as an online retailer selling grills and outdoor cooking equipment. It has offered products from well-known brands, including Weber, Hestan, Bull BBQ, Coyote, and others. However, the company’s recent reputation raises serious concerns.

The Better Business Bureau currently gives BBQGrills.com an F rating and shows a pattern-of-complaints alert. BBB reports 267 complaints during the previous three years and says the business failed to respond to 263 complaints. Trustpilot also shows a low 1.5 out of 5 TrustScore, based on hundreds of reviews, with many recent customers reporting delayed orders, non-delivery, refund problems, and poor communication.

So, although BBQGrills has signs of being a real business rather than a completely anonymous website, there are enough recent BBQGrills complaints and problems to make caution very important.

What BBQGrills Means

BBQGrills, usually referring to BBQGrills.com, is an online store focused on barbecue equipment and outdoor kitchens.

Historically, the website has offered products such as:

• Gas grills
• Charcoal grills
• Smokers
• Built-in grills
• BBQ islands
• Outdoor refrigerators
• Pizza ovens
• Patio heaters
• Fire pits
• Grill accessories
• Replacement parts
• Outdoor kitchen storage
• Side burners
• Cooking tools

The former BBQGrills website described itself as a family-owned retailer carrying many premium outdoor cooking brands. Archived pages show brands such as Weber, Hestan, Bull BBQ, Coyote, American Made Grills, U-Line, Crown Verity, and others.

An important change has happened recently. Visiting BBQGrills.com now redirects users to BBQs.com. The current BBQs.com website sells similar premium grills and outdoor kitchen equipment, and a domain-industry source reports that BBQGrills.com is being rebranded to BBQs.com.

That change does not automatically make the company bad or good, but customers researching BBQGrills problems should know that the old domain now leads to a different brand name.

Is BBQGrills Legit?

The question “Is BBQGrills legit?” does not have a simple yes-or-no answer.

There is evidence that BBQGrills has been a real operating business. BBB says the company started in 2019 and identifies Ryan Maltbie and Samantha Maltbie in its business management information. Court records also identify Malt & B Inc. as doing business as BBQGrills.com.

This means BBQGrills does not appear to be just a recently created anonymous website with no identifiable business behind it.

However, saying “BBQGrills is legit” only because a company exists would ignore the other evidence.

BBB currently gives the retailer an F rating and specifically points to failure to respond to complaints and failure to resolve the cause of a complaint pattern.

BBB’s complaint page also contains repeated consumer reports involving:

• Products allegedly never arriving
• Products advertised as available but later described as backordered
• Long shipping delays
• Refund requests allegedly remaining unpaid
• Emails allegedly going unanswered
• Phone calls allegedly receiving no response
• Customers resorting to credit-card disputes

These are customer allegations rather than court findings of fraud, but the number and similarity of the complaints make them difficult to ignore.

Therefore, I would describe BBQGrills as a business with a real operating history but with significant recent trust and fulfillment concerns.

Is BBQGrills Safe?

Is BBQGrills safe for making an expensive purchase?

This is where I would be particularly cautious.

Website security and shopping reliability are two different things. A website can use modern checkout technology and secure connections while customers still experience delivery, refund, or customer-service problems.

The current BBQs.com terms say payments are processed through Square. The website also advertises manufacturer warranties and a return system. Those are positive operational signals.

However, the large volume of recent complaints about orders and refunds means that BBQGrills is safe is not a claim I would make without major qualifications.

Trustpilot currently shows 637 reviews and a TrustScore of 1.5/5. Its review summary says customers frequently report heavily delayed or unshipped orders, difficulty receiving refunds, and trouble getting responses from customer service.

For me, those problems matter more than simply seeing a secure-looking checkout page.

If you decide to make a purchase, sensible precautions include:

• Pay by credit card rather than debit card when possible.
• Confirm that the product is physically in stock before paying.
• Ask for the expected shipping date in writing.
• Save screenshots of the product page and stock status.
• Save every email and order confirmation.
• Read cancellation and refund rules before purchasing.
• Watch your credit-card dispute deadline.
• Do not allow repeated delays to push you beyond your bank’s dispute period.

These steps cannot guarantee safety, but they may give you stronger protection if something goes wrong.

Licensing and Regulation

BBQGrills is not an online casino, financial service, or gambling company, so it does not require a gaming licence.

This is important because terms such as licensing and regulation have a different meaning for an online retailer.

An e-commerce company may instead need to comply with:

• Business registration requirements
• Consumer-protection laws
• Sales-tax rules
• Advertising laws
• Privacy requirements
• Product safety standards
• Contract and refund laws

BBB identifies BBQGrills.com as an e-commerce business and says it began operating in 2019. It is not BBB accredited.

Being non-accredited does not by itself mean a business is fraudulent. BBB accreditation is optional and BBB is not a government regulator.

The more concerning issue is the company’s F BBB rating and complaint pattern, rather than simply its lack of accreditation.

Court records from 2026 also identify Malt & B Inc. doing business as BBQGrills.com in a commercial arbitration dispute. A business dispute alone does not prove that consumer purchases are fraudulent, but it is another piece of information people researching the company may want to consider.

Game Selection – Product Selection

BBQGrills does not provide gambling games, so “Game Selection” does not technically apply here. For this review, it is more useful to look at its product selection.

This has traditionally been one of the website’s strongest areas.

The old BBQGrills site listed a large range of brands and outdoor products. The current BBQs.com site continues to advertise built-in grills, freestanding grills, smokers, BBQ islands, outdoor kitchen equipment, accessories, patio heaters, and pizza ovens.

The current site lists brands including:

• Bull BBQ
• Coyote Outdoor
• Hestan Outdoor
• Summerset
• Aspire by Hestan
• Weber
• U-Line
• Bromic
• Chicago Brick Oven
• Summit Appliance

The large product range makes the website attractive, especially to people building full outdoor kitchens.

However, product choice only matters if the advertised products are genuinely available and delivered within a reasonable period. Several BBQGrills complaints specifically involve customers saying items appeared available when ordered but were later described as unavailable or backordered.

Software Providers

Again, BBQGrills is not a casino, so it does not use gambling software providers.

The more relevant question is whether its e-commerce technology appears professional.

The current website includes:

• Online shopping
• Customer accounts
• Shopping cart features
• Product search
• Online checkout
• Order information
• Support pages
• Return information

Its April 2026 Terms of Service state that payments are processed through Square.

Using an established payment processor is useful for payment security, but you should remember that a trusted payment processor does not automatically guarantee that the retailer itself will provide good service or deliver every order properly.

User Interface and Experience

From a design point of view, the shopping experience looks professional.

The current BBQs.com website provides categories for grills, outdoor kitchens, patio heaters, pizza ovens, accessories, brands, and other products. Customers can browse by price or brand, and the website promotes outdoor kitchen design assistance.

The presentation makes the store look like a specialist retailer rather than a basic temporary shopping site.

However, user experience does not stop when you click “Buy.”

A genuine shopping experience also includes:

• Accurate stock information
• Clear shipping dates
• Reliable order tracking
• Fast customer support
• Easy cancellations
• Timely refunds

This is where many BBQGrills problems appear in consumer feedback.

A beautiful website is useful, but I would never judge whether a retailer is legitimate or safe based on design alone.

Security Measures

From a technical shopping perspective, there are some positive signs.

The current site uses HTTPS, and its terms say payments are handled through Square. The website also has privacy, terms, shipping, returns, and warranty pages.

These are normal features of a professional e-commerce website.

Still, there are two different types of security to think about:

Technical security protects payment details and account information.

Transaction security concerns whether you receive what you purchased and can obtain a refund if necessary.

Most negative BBQGrills reviews are not primarily about hackers or stolen passwords. They focus instead on alleged non-delivery, delays, unanswered communication, and refunds.

For that reason, the bigger Security issue for shoppers appears to be purchase protection rather than simply website encryption.

Customer Support

Customer support is one of the biggest concerns in this review.

Numerous recent BBB complaints describe customers attempting to contact the company repeatedly after orders were delayed or not delivered. Several complainants say emails and calls went unanswered, particularly when requesting cancellations or refunds.

Trustpilot shows similar feedback, with reviewers describing difficulty contacting customer support and receiving promised refunds.

To be fair, BBQGrills did respond publicly to some Trustpilot reviews in 2025. In those responses, the company apologized for customer experiences and referred to operational or staffing problems during a busy period.

However, the continued volume of complaints into 2026 makes customer service one of the main areas I would investigate before placing a new order.

Payment Methods

The current BBQs.com Terms of Service say that payments are processed through Square at the time of purchase.

The exact payment options offered at checkout may change, so you should check the current checkout page.

For an expensive order, I would strongly prefer a payment method that provides formal buyer protection.

Credit cards can be particularly useful because customers may have dispute or chargeback rights when goods are not delivered. Some BBQGrills reviewers specifically report turning to their card providers after having difficulty resolving issues directly with the seller.

The important point is not simply how easy it is to pay. You should also think about how easily you could recover your money if the transaction goes wrong.

Bonuses and Promotions

BBQGrills is not a gambling website, so it does not provide traditional bonuses.

Instead, the current store advertises normal retail promotions such as:

• Sale prices
• Bundle promotions
• Free gifts with selected purchases
• Free shipping on qualifying orders
• Special product offers

The current website advertises free shipping on orders of $99 or more, while its terms clarify that free shipping applies to qualifying orders.

Promotions can make an expensive grill look much more attractive, but I would not choose a retailer based only on price.

A $200 discount is not a good deal if you later spend months trying to receive the product or recover your payment.

Returns and Refund Policy

The current BBQs.com Terms of Service say unused and undamaged products can generally be returned within 30 days of delivery, subject to its conditions.

The terms also state that:

• Products should remain in original packaging.
• Made-to-order or custom configurations are not returnable.
• Customers normally pay return shipping unless an item is defective.
• Refunds are processed to the original payment method.
• The stated processing period is 5–10 business days after the return is received.

On paper, that sounds reasonable.

The concern comes from consumer reports alleging that requested refunds were delayed or never received. BBB contains multiple such complaints.

Because expensive outdoor equipment can cost thousands of dollars, I would read the refund rules very carefully before buying.

Reputation and User Reviews

Reputation is probably the biggest warning sign surrounding BBQGrills.

As of September 2026, BBB gives BBQGrills.com an F rating. It reports hundreds of complaints and identifies a pattern of complaints.

Trustpilot currently gives the company a 1.5/5 TrustScore from 637 reviews. About 63% of the reviews shown are one-star reviews, although around 31% are five-star reviews, so positive experiences do exist.

Common negative themes include:

• Long delivery delays
• Orders allegedly never arriving
• Products later being described as backordered
• Refund delays
• Poor communication
• Unanswered phone calls
• Unanswered emails
• Customers using chargebacks to recover money

There are also BBB Scam Tracker reports from people alleging that they paid for products they did not receive. It is important to stress that Scam Tracker reports are submitted by consumers and do not themselves prove criminal fraud.

This distinction matters. Calling BBQGrills a proven criminal scam would go beyond the evidence available here. But ignoring the complaint pattern would also be misleading.

BBQGrills Complaints and Problems

When researching BBQGrills complaints, I noticed that the concerns are unusually consistent.

Many customers are not simply complaining about a grill arriving two days late or a support agent being unfriendly. Some describe delays lasting months.

Other consumers say they eventually asked for refunds but struggled to receive their money.

BBB’s current complaint summary reports 267 total complaints in the past three years, including more than 100 complaints closed during the most recent 12-month period.

BBB also says its F rating is partly based on the company’s failure to respond to a large number of complaints.

For shoppers, this is a serious warning sign.

Is BBQGrills Legal?

Selling barbecue grills and outdoor kitchen equipment online is a legal type of business.

The harder question is whether every activity of BBQGrills complies with all applicable consumer laws. That cannot be determined simply by looking at its website or online reviews.

There are identifiable business records connected to Malt & B Inc. doing business as BBQGrills.com, and the retailer has operated for several years.

At the same time, lawsuits, commercial disputes, BBB complaints, and customer allegations should be considered when deciding whether you personally feel comfortable making a purchase.

The evidence reviewed for this article does not establish a criminal finding that BBQGrills is a scam. Consumer accusations of fraud or scamming should therefore be treated as allegations unless confirmed by an appropriate authority or court.

BBQGrills.com and BBQs.com

Another important point in 2026 is the move from BBQGrills.com to BBQs.com.

Entering BBQGrills.com currently redirects to BBQs.com. An industry source also identifies this as a rebranding of BBQGrills.com to BBQs.com.

The new site has:

• Different branding
• A new support email
• A different displayed telephone number
• Updated April 2026 terms
• A redesigned product catalog
• New claims concerning authorized-dealer relationships and customer service

If you are thinking about purchasing through the redirected website, I would still check exactly which legal business will appear on your receipt and credit-card statement.

A new domain or brand name alone does not erase older customer experiences.

How to Protect Yourself Before Ordering

If you still want to purchase from BBQGrills or its current website, take a few precautions.

Before paying:

• Contact customer service and see whether someone responds.
• Ask them to confirm physical stock.
• Request a realistic shipping date.
• Check whether the manufacturer lists the seller as an authorized dealer.
• Read independent reviews from the last few months.
• Take screenshots showing stock availability and pricing.
• Use a credit card with purchase protection.
• Keep records of every communication.
• Know your bank’s dispute deadline.

I would be especially careful with orders worth thousands of dollars.

If a company keeps changing your estimated shipping date, do not ignore your payment provider’s chargeback time limit while waiting.

Pros and Cons Of BBQGrills

Pros

• Sells grills, smokers, and outdoor kitchen products.
• Offers products from several well-known brands.
• Has operated as a real online retail business.
• Website uses standard online shopping and payment features.
• Large range of BBQ and outdoor cooking equipment.

Cons

• Many customers have reported delayed orders.
• Some buyers complain about slow or missing refunds.
• Customer support has received negative feedback.
• BBQGrills has a poor recent reputation on review platforms.
• Buyers may need extra caution when placing expensive orders.

Conclusion: Is BBQGrills Legit and Safe or a Scam?

So, is BBQGrills legit and safe?

BBQGrills appears to have been a genuine operating e-commerce business rather than an anonymous fake storefront. It has operated since around 2019, has identifiable people and a business entity connected to it, and has sold products from many established outdoor cooking brands. BBQGrills.com now redirects to BBQs.com, which continues to sell premium grills and outdoor kitchen products.

However, that is only part of the story.

The current reputation is a major concern. BBQGrills has an F rating from BBB, a documented pattern of complaints, hundreds of BBB complaints, and a very low Trustpilot score. Recent customers repeatedly allege non-delivery, extreme delays, refund problems, and difficulty reaching customer service.

For those reasons, I would not describe BBQGrills as a low-risk or clearly safe shopping option based on the current evidence.

At the same time, it would be inappropriate to state as a proven fact that BBQGrills is a criminal scam. Consumer reviewers frequently use the word “scam,” but those statements are allegations and personal experiences, not by themselves legal findings.

For anyone asking “Is BBQGrills legit?”, the most accurate answer is that it has characteristics of a real business, but its recent complaint record creates substantial concerns about reliability.

And for anyone asking “Is BBQGrills safe?”, I would recommend being extremely careful, especially before paying for an expensive grill, fire pit, smoker, or outdoor kitchen package.

A professional website and attractive price are not enough. Check stock, confirm delivery details, understand the refund policy, use strong payment protection, and pay close attention to recent BBQGrills complaints and problems before spending your money.

BBQGrills FAQ in Brief

Is BBQGrills legit?
BBQGrills appears to be a real online retailer, but it has received many customer complaints.

Is BBQGrills safe?
The website uses normal online shopping security, but buyers should be careful because of reported delivery and refund problems.

Is BBQGrills a scam?
There is no clear proof that BBQGrills is a criminal scam. However, many customers have reported serious problems with orders and refunds.

What does BBQGrills sell?
It sells grills, smokers, outdoor kitchen equipment, fire pits, BBQ accessories, and related products.

Does BBQGrills sell genuine products?
BBQGrills has listed products from well-known outdoor cooking brands, but buyers should confirm availability before ordering.

What are common BBQGrills complaints?
Common complaints include delayed orders, non-delivery, slow refunds, and difficulty contacting customer support.

Does BBQGrills offer refunds?
Refunds may be available under its return policy, but some customers have reported delays in receiving their money back.

Is BBQGrills legal?
Selling grills and outdoor kitchen products online is legal. BBQGrills has operated as an identifiable e-commerce business.

Should I buy from BBQGrills?
Check recent customer reviews, confirm that the product is in stock, and use a payment method with buyer protection.

Does BBQGrills have good customer support?
Customer experiences are mixed, with many complaints mentioning slow or unanswered communication.