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Features
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Payment
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Customer Care
Yes, Loyal Casino is a legitimate online gaming site that is licensed and regulated by the Malta Gaming Authority. It is also certified by eCOGRA, an independent third-party organization that helps ensure safe and fair gaming practices.
Loyal Casino is an online casino that was established in 2004 by Oranje Casino Ltd; and at the time, it was called Oranje Casino. However, the online casino has seen so many changes since February 2014 after Oranje Casino Ltd was acquired by Betsson AB. The most prominent change is its rebranding and rechristening as Loyalty Casino.
Loyal Casino can be found here: www.loyalcasino.com. The website is actually operated by Corona Casino Ltd, which is an affiliate of BML Group Ltd, a part of the Betsson Group. That Loyal Casino is associated with these huge companies is one proof that it is a legit online casino.
Betsson AB is a 100% legal company that is listed on the Nasdaq Stockholm Stock Exchange. Also, the Group is responsible for some of the best gambling sites in the internet, such as Betsson, Betsafe, Euro Casino, and more. That Loyal Casino is named among such an exalted group of legit online casinos can only mean good.
Loyal Casino advertises that it is “a casino like no other” to suggest that it provides excellent casino entertainment. The casino’s logo is its name (Loyal Casino) carrying two cards and a casino chip, to tell you that it is really a platter that delivers casino entertainment.
Loyal Casino is also an online casino with a social responsibility focus. It donates parts of its profits yearly to several charities. Such charitable donations will not be possible without the players. Thus, when playing in Loyal Casino, you not only get fun casino entertainment, you also get the greater satisfaction of having contributed to a higher good.
But is Loyal Casino worth play on? Does the it cheat its players? Continue reading to find out…
The landing page of the Loyal Casino website reads: “Welcome to Loyal Casino, a casino like no other”. “A casino like no other” will be one that offers great casino offerings (like excellent games, and great incentives) as well as great services (like fast and easy deposits and withdrawals, excellent support service, etc). The big question is whether this is just some clever advert blurb or whether Loyal Casino is really a top online casino with excellent casino offerings and services. In the first place, is Loyal Casino legit?
This review will examine Loyal Casino in order to provide the information that will help you answer these questions and more.
Table of Contents
- Loyal Casino: at a glance
- About Loyal Casino – Background, Is Loyal Casino legit, Is Loyal Casino safe, who can play at Loyal Casino
- Game Offering – Software Provider, Casino Version, Mobile Compatibility, Games Selection, Jackpot Games, Live Casino, Practice Play
- Promotions – Bonus Offers, Bonus Conditions
- Banking – Deposits, Withdrawals
- Customer Support Service – Self Help Resource, Contact Help
- Conclusion
Loyal Casino – at a glance
| Website | www.loyalcasino.com |
| Launched | 2004 |
| Operator | Corona Ltd, which is part of the Betsson Group |
| Licenses | Malta Gaming Authority (MGA) UK Gambling Commission (UKGC), and more |
| Security | 128 bit SSL data encryption |
| Games | Over 1,500 games which includes slots, table games, video games, and scratch cards |
| Jackpots | Over 120 jackpots including huge progressives like Mega Moolah |
| Welcome Bonus | €100 plus 250 free spins |
| Wagering requirement | 15x for the €100 welcome match bonus; and 25x for the 250 welcome free spins |
| Banking Options | Deposits: Visa, MasterCard, Paysafecard, Trustly, Sofort, Skrill, Neteller Withdrawals: Visa, MasterCard, Trustly, Skrill, Neteller, Bank Transfer |
| Banking Limits | Deposits: Minimum – €10; Maximum – varied (but relatively large) Withdrawals: Minimum – €20; Maximum – €50,000 per day |
| Payment Processing | Within 24 hours |
| Support Service | Email (support-en@loyalcasino.com); 30 – 60 minutes response time Live Chat; 5 seconds response time Request Call Back; 15 – 60 minutes response time |
Is Loyal Casino legit?
Whether an online service is legit or a scam is a frequently asked question. It is a justified question as there are many scammers in cyberspace. Thankfully, we can say straight away that Loyal Casino is a legit online casino. Its operator profile says as much because a scam online casino will not come off the Betsson Group. Its longevity also says as much. Having started in 2004, Loyal Casino has been around for over one and a half-decade; and a scam online casino cannot survive that long.
However, there are even more reasons to call Loyal Casino legit, which include its licensing, fairness, and its operating record.
Licensing
Loyal Casino holds licenses in Sweden, Denmark, Estonia, Georgia, Germany, Ireland, Italy, Latvia, Lithuania, Spain, Malta, and the United Kingdom, in accordance with the relevant laws and regulations. Because of the official gambling licenses, Loyal Casino is obliged to adhere to a number of regulations regarding safety, reliability and transparency.
Malta and the United Kingdom are two of the most reputable casino licensing authorities in the industry. They have stringent licensing requirements which operators must meet to receive their licenses; and afterwards, they are known for strict oversight of their license holders to ensure that a safe gambling environment is maintained for players. With Loyal Casino backed by these reputable regulators, you can rest assured that the casino meets very high standards of safety, reliability, and transparency.
This proves that Loyal Casino is legit because a scam online casino cannot meet the high standards of reputable casino regulators like Malta and the UK.
Fair Gaming
Loyal Casino also offers fair gaming. It says in an FAQ section that it uses a certified machine (random number generator) which has been verified and stamped by the Lotteries and Gaming Authority in Malta. The random number generator (RNG) cannot be rigged and is used by all reputable online casinos.
However, Loyal Casino does not post any audit reports that can be viewed. While we’ll definitely like to find audit reports; there is no doubt that the RNG used is certified. In the very least, the game providers of Loyal Casino are reliable providers that have independently been certified.
That Loyal Casino uses a certified RNG means that it is a fair online casino where every wager can be won. This proves that Loyal Casino is a legit online casino, because scam sites are usually rigged to remove winners.
After considering the profile of its operator and that it is a long-serving online casino, the fact that Loyal Casino is well regulated and offer fair gaming leaves no doubt that it is a legit online casino.
Is Loyal Casino Safe?
This is also a justified question because using an online casino entails sharing sensitive data that you’ll want well protected. Such data as credit card information should not be allowed to get to the hands of unauthorized third parties no matter what.
Thankfully, Loyal Casino ticks this box. In its words: “your data is protected using in-depth technical security precautions to ensure breach protection and data integrity is prime”. It actually uses the industry-standard SSL (Secure Sockets Layer) technology. This digital data protection measure ensures that data being transmitted is encrypted using bank-grade encryption and passed through a private channel. With the use of SSL technology, there is no doubt that Loyal Casino is a legit online casino.
Who can play at Loyal Casino?
Like every online casino, Loyal Casino has country restrictions. To play in Loyal Casino, you must not be resident in the following countries: Afghanistan, Algeria, Angola, Australia, Austria, Bahrain, Belgium, China, Cuba, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, France, Georgia, Greece, Hungary, Hong Kong, Indonesia, Jordan, Iran, Iraq, Ireland, Italy, Kuwait, Latvia, Libya, Lithuania, Malaysia, Mauritania, Mauritius, Morocco, Norfolk Island, N. Korea, Oman, Pakistan, Poland, Portugal, Qatar, Rwanda, Saudi Arabia, Slovenia, Sudan, Somalia, South Sudan, Spain, Switzerland, Syria, Turkey, Tunisia, UAE, United Kingdom, United States (and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, N. Mariana Islands, Puerto Rico, and Virgin Islands), and Yemen. Thus, Loyal Casino does not accept players from the US and the UK.
“About Loyal Casino” Summary
We’ll score this section of Loyalty Casino 9/ 10.
Loyal Casino says it believes that doing business fairly and correctly is the only way to achieve long-term success. Thankfully, it comes out as a legit and safe online casino that does business fairly and correctly. Being part of the Betsson Group and having been around for about 16 years, Loyal Casino is super experienced in delivering casino entertainment.
More importantly, it uses a certified RNG which means it is a fair casino where every player can have winnings; and it is licensed by some of the most reputable casino regulators which mean it is a well regulated online casino where player protection is guaranteed. It is also a safe online casino that protects users’ data using the industry-standard SSL technology. Thus, Loyal Casino is a fun, safe, regulated and protected online gaming environment.
This section did not score a perfect rating for two reasons. First, it does not post any audit seal to show that it is audited and certified fair. Secondly, there are many country restrictions, which include the US.
Game Offering
Loyal Casino says it wants to fulfill a need for quality entertainment for adults who enjoy online gaming. Since the entertainment that an online casino promises is locked in its game offering; this section of the review examines the game offering of Loyal Casino to determine if it does give quality entertainment.
Software Provider(s)
This is basically a review of the quality of the casino, because the quality a casino provides is intricately linked to the quality of the software that powers it. Thankfully, Loyal Casino does well in this regards. In its words: “what makes Loyal Casino one of the standout online casinos is that [it] only use the very best providers for [its] online casino games”
Loyal Casino is powered by over 30 providers that include: NetEnt, IGT, Leander, Novomatic, Microgaming, Yggdrasil, Relax Gaming, Red Tiger, Pragmatic Play, Lightning Box, Elk Studios, Big Time Gaming, WMS, Play N’ Go, Thunderkick, Blueprint Gaming, iSoftBet, Quickspin, Playson, BetSoft, Eyecon, Rabcat, and more.
The list includes great and small in the field of casino game development. Some of the very best providers are featured; with these blessing their games with razor-sharp graphics, and other top quality effects. Thus, Loyal Casino is able to offer high quality games.
Many online casino players have a preference for particular providers; so having many providers in the house also ensure that Loyal Casino will appeal to many players. A variety of software providers also spice up the gaming experience; as players can get grab games from different providers and enjoy the unique tweaks with which each provider differentiate their products.
Casino Versions
Loyal Casino is an Instant Play casino. This means downloading special casino software before you can play casino games is not necessary. This is good as it eliminates the risk of viruses or unwanted spyware. However, there are more benefits of Instant Play mode of play. Since no software needs to be installed on a particular device, you’ll not be restricted to playing casino games from a particular device. Thus, instant play gives the flexibility of playing games from different devices. You simply open a web browser in any device, reach the casino website, log in with your details, and enjoy the world of gaming.
Mobile Compatibility
Loyal Casino is also mobile-friendly. It works on iOS, Android and Windows Phone. Thus, with Loyal Casino, you can play online casino games on the go using your mobile devices. You do not have to rush to your computers before you can play; rather wherever and whenever you can use your mobile device, you can enjoy the casino gaming provisions of Loyal Casino.
Game Selection
Loyal Casino says it “is one of the best online casinos because it has one of the most varied selections of casino games that you will find anywhere on the internet”. Thankfully, this is not just talking big. Loyal Casino has about 1,500 online casino games, which is actually one of the biggest game collections you’ll find.
Also, it is not just the number that makes this impressive, but also the variety. The lobby of Loyal Casino has four sections – classic slots, video slots, table games, and other games. Thus, no matter the casino game type you play, you’ll find it featured in Loyal Casino.
Slots
“Ease of play” has made Slots popular since they hit the scenes. Thankfully, Loyal Casino has over 1,300 slot machines, so the casino will delight every slot fan. The slot offering is provided in two sections – classic slots and video slots.
There are over 100 classic slots which are virtual slot machines that take inspiration from the classic slot machines of a bygone age. Some of the best classic titles are: Mystery Joker, Bars & 7s, Super 8, Mega Joker, Double Up, Blazing 777, and more.
If you favor the recent times, there are over 1,200 video slots. These are virtual slot machines that incorporate all the recent blessings of slot technology such as animated symbols, high-resolution video content, bonus games and much more. Some of the best video slot titles are: Stampede, Thunderstruck, Tomb Raider, Jurassic World, Cleopatra’s Gold, 7 Monkeys, Hellboy, Zeus, Immortal Romance, Agent Jane Blonde Returns, Game of Thrones, Starburst, Book of Dead, Gonzo’s Quest, and more.
You’ll notice that the themes available are varied. These include animals, fruits, jungle, magic, mythology, fantasy, and more. Many themes are even inspired by Blockbuster movies thereby allowing the excitement to transcend your TV screens. With such a wide range of themes, no matter your taste and interest, you’ll find an entertaining slot game.
Table Games
If you prefer your casino entertainment from a seat at a gaming table, Loyal Casino has the classic casino games for you to enjoy. You’ll find the popular table games, and interesting versions of these games, each with their own unique twists to add an extra level of excitement.
For Blackjacks, you’ll find Blackjack Single Hand, Blackjack Multi hand, Double Exposure Blackjack, Perfect Pairs Blackjack, Blackjack Suit ‘Em Up, and more. For Poker, you’ll find Texas Hold Em Poker, Casino Stud, 3 Hand Casino Hold’ Em, and more. You’ll also find Baccarats. For non-card table classics, you’ll find the dice game Casino Barbut, and Roulettes games like European Roulette, American Roulette, Super Wheel, Alphabet Roulette, and more.
Video Poker
You will not find a Video Poker section in the game lobby. But this is not to mean that Loyal Casino does not offer the super-thrilling hybrid games. Loyal Casino does offer video pokers, but these are placed together with the casino classics in the “table games” section.
You’ll find some of the best Video Poker games titles, such as Jacks or Better, All Aces Poker, Deuces Wild, Joker Poker, and more.
Other Games
The Other games section has about 70 games Scratch card games. Some of the popular titles here are: Out of this World Scratchcard, Spinlotto, Ocean Fortune Scratch, Diamonds and Rubies, Medusa Scratch, Oil Mania Scratch and more.
Jackpot Games
The deal online casino will have a lot of jackpot games (especially massive progressives), because virtually all casino players chase the massive wins that jackpots offer. In that regards, Loyal Casino comes out well. It has over 120 jackpot games. These include relatively small 4 and 5 figure jackpots, as well as massive 6 and 7 figure jackpots.
The biggest of the lot is Mega Moolah. This Microgaming progressive is easily the most popular jackpot game in the industry as it grows to insane amounts. As of writing, it had grown to €15,410,986. Some 7-figure progressive jackpots include: Wheel of Wishes, Mega Fortune, Hall of Gods, Joker Millions, Empire Fortune, Star Spinner, Diamond Jackpots, Andy Capp, Major Millions, Wish Upon A Leprechaun, Irish Riches, The Naked Gun, Worms Reloaded, Slots O’ Gold, Top Cat, Super Spinner Bar X, and more. Some 6 figure progressive jackpots include Genie Jackpots, Patricks Jackpot, Fortune Fireworks, Arabian Nights, Trick or Treat, Apollo, Super Diamond Deluxe,
With so many jackpot games, Loyal Casino is a good destination to chase the big wins. However, we didn’t like that Loyal Casino does not have a separate jackpot page. You’ll have to go through the huge rows of games to fish out jackpot games. Having a separate jackpot page will make for better user experience, as that will give users faster access to jackpot games.
Live Casino
Loyal Casino has a very robust Live Casino. The Live Casino allows you to play games taking place live from some of the most glamorous casino locations in the world, and these are operated by some of the most professional and experienced croupiers and dealers that are working in the online live casino business today.
Live Casino Software Providers
The Loyal Casino Live Casino is powered by Evolution Gaming, Authentic Gaming, and NetEnt. These are some of the best providers in the live casino business, so the live action is brought to you in full high definition. The quality is so great that you literally feel like you’re sitting at a table that is potentially thousands of kilometers away from you.
Live Casino Game Variety
The Live Casino lobby has five sections – Roulette, World Roulette, Blackjack, Baccarat, and Other Tables. Roulette section had 14 Live tables that included Speed Roulette, Salon Prive Roulette, Lightning Roulette, and more. The Worldwide Roulette section will take you to the floors of some of the most glamorous casinos in Malta, Denmark, Georgia, etc. The Blackjack section had about 28 Live tables that include Infinite Blackjack, Blitz Blackjack, Blackjack Gold, and more. The Baccarat section had 2 live tables; and the Other Tables section had 12 tables that included: Live Caribbean Stud, Live Casino Hold ‘Em, Super Sic Bo, Monopoly Live, Dream Catcher, Deal or No Deal, and more.
That said; there is no question that the Loyal Casino Live Casino has one of the biggest collections of live games you’ll find in the internet.
Live Casino Special Features
There are also special live casino features, such as multi game-play, and high stake gaming. With the Multi-game play feature, you can open and play 2 or more games at the same time. Thus, you get double or more fun, which also means double or more winnings!
For high stake play, the Salon Privé games give very high betting limits. The two Salon Privé Roulettes have limits of: €50 to €10,000; and €100 to €10,000. The three Salon Privé Blackjacks have limits of: €1000 to €10,000; €1500 to €10,000; and €2000 to €10,000.
Practice Play
Interestingly, many of the games of Loyal Casino are available for Practice play. This is simply trying games for free, without risking your own money. You would be laughed out of a land-based casino if you asked whether you could try before you buy. However, online casino operators understand the need for players to try out game risk-free; and Loyal Casino is one operator where selected games can be tried for free.
Game Offering Summary
We’ll score the “Game Offering” section of Loyalty Casino 9/ 10.
Loyal Casino says it wants to fulfill a need for quality entertainment for adults who enjoy online gaming; and it sure does that. It provides high quality online casino games supplied by some of the best game developers around. The game collection includes some 1,500 games across the different casino game categories, so there’s something for everyone. It also has the biggest collection of Live Casino games around; that’ll give you the real feeling of playing in a brick and mortar casino. Also, Loyal Casino is a heaven for jackpots chasers as it has over 120 jackpot games which include the biggest and most popular progressives in the industry. Being an instant play casino, and with mobile gaming supported, it also give the flexibility of playing games from different devices, and playing games on the go.
This section did not score a perfect rating because the lobby could be better. The user experience in the lobby will be better if jackpot games and Video Poker are given their distinct sections. Also, traditionalist may not like that there is no download version.
Promotions
Loyal Casino says it is an online casino that is all about being as loyal to its players as its players are to it. How does it prove itself loyal to loyal players? It answers that it is via its promotions and bonus offers. In its words: “Loyalty is rewarded through generous promotions and exciting offers that players can avail themselves of regularly”. This section of the review looks at the bonus offering of the casino.
Bonus offers
As of writing, the bonus offers we found in the casino included: welcome bonus and some campaigns
Welcome Bonus
This is the bonus that new players receive on their first ever deposit in the casino. It is more or less like a thank you for joining the online casino. The Loyal Casino welcome bonus is: 100% match bonus up to €100 + 250 Free Spins.
The bonus amount is relatively small. But for the 250 free spins included, the €100 match bonus would have been pitiable. However, it is fine that it comes with a 100% matching, so you won’t need a deposit amount that is more than the bonus amount. That is, claiming the full bonus requires a deposit of €100.
However, the sweetest thing about the welcome bonus is the wagering requirement that apply. Casino bonuses are not meant to be withdrawn immediately but to be used for playing. Thus, casinos include wagering requirement, which is the amount that must be wagered (if you claim a bonus) before you can make a withdrawal. Naturally, you won’t want excessive wagering before you can make withdrawals, so you’ll want the wagering requirement to be as low as possible. Thankfully, the wagering of the Loyal Casino welcome bonus is one of the lowest you’ll find in the industry.
The wagering requirement of the match bonus is 15 times bonus amount; and this must be completed within 30 days. That is, if you claim the full match bonus of the welcome bonus (€100), before withdrawals can be made, you’ll need to wager €1,500 (which is 15 x €100) within 30 days of receiving the bonus.
The 250 free spins of the welcome bonus will be activated after opening the game Book of Dead. Winnings gained from using the free spins become bonus money; and must be wagered 25 times within 30 days.
| Welcome Bonus | ||
| Bonus Amount | match bonus up to €100 | plus 250 free spins |
| Wagering Requirement | 15x bonus amount | 25x bonus amount |
Winning Streak Campaign
As of writing this review, a Winning Streak campaign was on-going from which players can win up to €100 if they can manage a winning streak in selected Roulette tables.
Simply opt-in; play a minimum of €1 on the selected Roulette tables (Loyal Casino Live Roulette and Exclusive Roulette); manage a consecutive number of wins; and you’ll win sumptuous cash prizes as follows:
| Consecutive wins | Cash Prize |
| 5 | €2,000 |
| 6 | €5,000 |
| 7 | €10,000 |
| 8 | €25,000 |
| 9 | €100,000 |
Daily Drops and Wins Tournament
This tournament which was running in the week of writing this review had two faces.
- The first face was the tournament proper, which had sweet cash prizes for 350 players with the highest single spin win amount. This is simply paying you for being a big winner. You simply play on selected games with a minimum bet of €0.50; and if you’re among the top 350 players with the highest single spin win amount, you’ll get the cash prize in addition to your normal win amount. The tourney prizes ranged from €5,000 for the first placed player to €20 for the 350th placed player.
- The second face was the Cash Drops, which had sweet cash prizes for everyone that plays. In the 7 days that the tournament ran, every single day, 80 cash prizes drops randomly. This ranged from €1,000 to €20.
With the tourney proper rewarding 350 players, and with the cash prizes dropping 560 times (which is 80 cash drops x 7 days); there is a wonderful chance that more players will be rewarded.
Quickspin Tokens
This promo was for all that love the provider Quickspin. By playing Quickspin slots and completing in-game achievements, players will collect tokens. Such tokens can then be used to activate the bonus feature of the game, from which free spins can be won.
Thus, Quickspin tokens can lead you to winning free spins with which to enjoy more playing and more winnings (of real money).
Charity-Oriented VIP Program
The traditional VIP program of online casinos rewards players’ loyalty. In these programs, players earn loyalty points for every real money wager; later they can convert such points into bonus cash to enjoy more gaming in the house.
Unfortunately, we did not find the traditional Loyalty Programs in Loyalty Casino. It was some-what disappointing that an online casino with loyalty in its name does not have the traditional loyalty program to reward loyal customers. However, Loyal Casino offered something superior. As you play in Loyal Casino, as you earn comp points which can then be donated to a charity. Thus, with the program of Loyal Casino, you make a contribution to a good cause.
Bonus Conditions
The wagering requirement is already mentioned; with Loyal Casino coming out great with one of the lowest play-through requirement you’ll find in the industry. However, there are other conditions to note when playing with bonuses. These include:
Games Contribution to Play-through
The contribution of games to bonus play-through determines how fast you’ll meet wagering requirement and be allowed to withdraw. Since games contribute differently to play-through from casino to casino, the ideal online casino will have games with relatively high contribution to play-through.
The games of Loyal Casino contribute to bonus play-through as follows:
| Regular Online casino Games | |
| 100% | Slots (with a few exceptions), and Other Games (Scratch cards) |
| 20% | Blackjacks |
| 10% | All Video Pokers, Casino Hold ‘Em, Casino Patience |
| 0% | Other table games |
| Live Casino Games | |
| 20% | Live Blackjack |
| 0% | Other Live Casino Games |
This means that only slots (with the exception of a few video slots) and scratch cards contribute maximally to bonus play-through. That is, a €100 wager on slots or scratch cards will count as €100 towards meeting wagering requirement; but a €100 wager on classic or Live Blackjack will count as €20, and a €100 wager on Video Pokers, Casino Hold ‘Em, or Casino Patience will count as €10.
Unfortunately, all other casino games (different table pokers, baccarats, craps, and the other live games) do not count towards meeting wagering requirement. In fact, playing these games with 0% contribution is banned when using bonuses, as that’ll lead to a confiscating of all winnings.
If you’ve checked this section of many other online casinos, you’ll find that Loyal Casino has relatively more banned games when playing with bonuses. That is, that these games which do not contribute to wagering in Loyal Casino, contribute well to meeting wagering requirements in many other online casinos.
Maximum bet allowed when using bonuses
Loyal Casino says that unless stated otherwise on the specific bonus landing pages, all bonuses have got a max bet restriction in place, which is €6 per game round or €0.50 bet per line (or currency equivalent). If this max bet rule is not adhere to even once when using bonuses, it may result in account closure and forfeit of the bonus and any winnings attained during the wagering of the bonus.
The higher the bet amount you can place, the faster you’ll meet wagering requirement. Thus, you’ll want max bet caps to be high. However, the “€6 per game round or €0.50 bet per line” cap of Loyal Casino is relatively low. This effectively means that low rollers will not find it interesting to play with bonuses in the casino. For others, you’ll need to play relatively more game rounds in order to meet wagering requirements.
Promotions Summary
We’ll score the promotions section of Loyalty Casino 6/ 10.
Loyal Casino says it rewards players’ loyalty “through generous promotions and exciting offers”. It does have some exciting campaigns and tourney prizes, but on the whole we found its promo offers limited. For example, we found its welcome bonus relatively small.
The small €100 match bonus would have been pitiable but for the 250 free spins that are included. Also, we did not find any reload bonus; so after the welcome bonus, there is no incentive for subsequent deposits. We also did not find such offers as no-deposit bonuses and cash-backs.
Also, there is no loyalty program. Or is there? On one hand, many players will like that comp points can be donated to charity allowing them to contribute to a greater good; but on the other hand, many players will not like that they themselves cannot get cash bonuses and other benefits from the loyalty program.
In terms of bonus conditions, Loyal Casino does excellently well with its wagering requirements – they are some of the lowest you’ll find in the industry. However, many of its games do not count towards meeting wagering requirement; and the maximum bet allowed when using bonuses is relatively small, so you’ll need to play relatively more game-rounds to meet wagering requirements.
Banking
Deposits are withdrawals important aspects of online casino use. This section of the review of Loyal Casino examines everything about deposits and withdrawals in the casino.
Deposit
Deposit Process
It is fairly easy to deposit money into your Loyal Casino account. You simply have to: Log in to your account and click “Cashier” at the top of the page; choose your preferred deposit method from the available options; and insert payment details where required.
Deposit Options
When you need to fund your account, you’ll want to find a range of deposit options. Loyal Casino supports the following payment methods for depositing:
- Credit card (Visa or MasterCard)
- Paysafecard
- Trustly
- Sofort
- Skrill/ Moneybookers
- Neteller
This is not an exhaustive list of options. But since it contains credit cards and popular e-wallets, it should satisfy players. However, we’d have loved the list better if at least one crypto currency option had been included. This is because, the cryptos are fast becoming many people’s choice for online payments, as they make for easy and fast transactions.
Deposit Limits
The minimum deposit amount is €10. This is a low cap, so you won’t need to have large sums before you can fund your account and enjoy gaming.
The maximum deposit amount depends on the selected deposit option. However, Loyal Casino has relatively high limits. For example, when using the credit cards, you can deposit up to €10,000. Loyal Casino comes out well for high rollers who’ll need to make large deposits.
Deposit Processing Time
Virtually all deposits are instantly processed. So immediately after the transaction, the deposited funds will be reflected in the player’s account. Thus, in Loyal Casino, you can make a deposit now, and immediately start playing games using the deposited funds
Deposit Fees
Thankfully, Loyal Casino does not charge any fees for deposits. However, you may be faced with small fees. Where applicable, such fees are not associated with Loyal Casino; rather they are service fees that banks, credit cards or e-wallets charge you.
Withdrawals
Deposit Process
A legit online casino should not only allow withdrawals, but also make withdrawals stress-free. Thankfully, withdrawing winnings from your Loyal Casino account is relatively easy. You simply have to: Log in to your account, click on the user icon and go to “Withdraw”; select the appropriate withdrawal method from the available options; insert the required payment details, and click “Withdraw”.
Withdrawal Options
Loyal Casino supports the following payment methods for withdrawing:
- Credit card (Visa)
- Trustly
- Skrill
- Neteller
- Bank Transfer
It should be noted that withdrawals can only be made back to the payment method used when depositing. However, where a deposit method is not available for withdrawing, Bank Transfer will be used. For example, for deposits made with Paysafecard, future withdrawals will have to be via Bank Transfer. However, the withdrawal options supported are somewhat limited; and the cryptos are once again missed.
Withdrawal Limits
The minimum withdrawal amount is €20. This is a low cap, so you won’t need to have a large balance in your casino account before you can request payment.
With regards to the maximum withdrawal amount, Loyal Casino says: “you may only withdraw the maximum amount of Euro 50,000 (or the equivalent in Your Account currency) in any twenty-four hour period unless a larger amount has been agreed by us”. Players like maximum caps high; and the €50,000 per day cap of Loyal Casino is relatively high. In fact there are casinos with caps of €2,500 per week. Since the maximum withdrawal cap here is very high, it’ll not take long to withdraw a large balance.
Payout Speed
Loyal Casino has a withdrawal processing time of up to 24 hours. This is one of the fastest processing times you’ll find in the online casino fields. Once a withdrawal is processed, it is immediately issued out. However, it will still a time period before it is received. This latter time depends on the payment method used, as follows:
- Bank Transfer: 2 – 7 banking days
- Visa/ Mastercard: 2 – 5 banking days
- Neteller & Skrill: Immediately
- Trustly: Immediately to most larger banks; and 1 – 3 banking days to others
This means that Loyal Casino features relatively fast payouts. For example, if an e-wallet is used; after the withdrawal is successfully processed in the relatively short 24 hours time frame, it will be received immediately. That’s 24 hours payment!
Withdrawal Fees
Loyal Casino also does not charge service fees for withdrawals. If you’re faced with any fee, it is unassociated with the casino; and is definitely charged by your financial intermediary (banks, e-wallet, etc).
Banking Summary
We’ll score the Banking section of Loyalty Casino 9/ 10.
“A casino like no other” will mean excellent services that include deposits and withdrawals. Thankfully, Loyal Casino does well in this regards. Deposit and withdrawal options include credit cards, e-wallet, and bank transfer, so you’ll have no problem to conveniently fund your account or withdraw winnings. The processes are super easy.
Also, limits are just as you’ll want. Minimum limits are low – min deposit limit is just €10 so you don’t need large sums to make a deposit; and min withdrawal limit is just €20 so you don’t need large balance before you can request payment.
Also, maximum limits are high. Especially when withdrawing, you can withdraw as much as €50,000, so it won’t take long to withdraw a large balance. Transactions are also processed very fast. Deposits are immediately processed, while withdrawals are processed in 24 hours. Thus, Loyal Casino is able to offer fast payouts.
This section did not score a perfect rating because the banking options are somewhat limited, and do not include any cryptocurrency, not even the popular bitcoin.
Customer Support Service
The going will not always be smooth, so you’ll want an online casino that’ll provide help when you need it. Thankfully, Loyal Casino does well in this regards.
Self-Help Resource
The support service starts with a very robust self-help service. First, there is an in-depth “Online Casino Guide” that you can avail yourself of to master the online casino. This comprehensive guide contains everything from the basics of each game type included on the site, to different strategies that you can employ to give you an edge over the House. It goes as far as including a history of online casinos.
There is also a detailed Help Center. There, you’ll find that many questions are answered. The Help Center is really exhaustive, as it is arranged by sections that include: General Questions, Accounts, Verification, Deposits, Withdrawals, Slot Games & Live Casino, Promotions & Bonuses, Technical, Security & Licenses, and more. Thus, you’ll find that virtually very concern is touched.
Contact Help
Though having very robust self-help resources, Loyal Casino also provides for directly contacting its agents for help. It supports an email service, a live chat, and a “request call back” service”.
- For the email service, submissions should be sent to: support-en@loyaltycasino.com. The service is super responsive, as emails are typically answered in 30 – 60 minutes.
- For the Live Chat, you’ll find the link in the Help Center page of the website. However, the service is not available round the clock. Its opening hours are from 11:00 hours to 00:00 hours. Interestingly, getting connected to a live agent is super fast, as agents are always available online. Also, after gaining a connection, the feedback is instant. When you drop something in the chat, you’ll get a response in about 5 seconds.
- For the “request call back” service, the link can also be found in the Help Center. It simply entails you submitting your telephone number, and an agent of Loyal Casino calling you back. The response is also fast. You’ll receive the call in 15 – 60 minutes from submitting the request. While the response time of the “request call back” service is good, it does not remove that many players will want to directly place a call through and instantly talk with a support agent.
Banking Summary
We’ll score the Banking section of Loyalty Casino 9/ 10.
“A casino like no other” will mean excellent services that include effective customer service. Thankfully, Loyal Casino does well in this regards. It starts off with a very detailed Help Center and casino Guide. Then to directly contact a help agent, it supports an email service, live chat, and request call back service.
More importantly, direct-contact services are very responsive. If you submit an email or request a callback, you’ll get the needed assistance within an hour. With the live chat, getting a live agent takes about a minute after which feedback is instant.
This section did not score a perfect rating because the live chat is not available round the clock and because many players will want to directly place a call through to customer support, instead of requesting a callback.
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Pros
- Part of the 100% legal and massive Betsson Group
- It is a well regulated online casino that holds operating licenses from many jurisdictions including reputable ones like Malta and the UK
- It is a fair online casino that uses a certified RNG
- It is a safe online casino that employs 128 bit SSL technology
- It is a vastly experienced online casino with a 16-year operating record
- Provides high quality games supplied by many top software providers (like NetEnt, IGT, Microgaming, etc)
- Offers about 1,500 games that includes slots, table games, video pokers, and scratch cards
- Has one of the biggest collections of live casino games
- Offers over 120 jackpot games which include massive progressives (like Mega Moolah, Major Millions, and more)
- Offers Practice Play on many games allowing playing try out games for free
- Has a welcome bonus that is up to €100 plus 250 free spins
- Offers many tournaments and campaigns with numerous cash prizes for many players
- Wagering requirement of the welcome bonus is very low (15x for match bonus; and 25x for free spins)
- Deposit and withdrawal options include credit cards, e-wallets, and bank transfer services
- Minimum banking limits are low – min deposit amount is just €10, and min withdrawal amount is just €20
- Maximum banking limits are high – max withdrawal amount is €50,000, so withdrawing a large balance will not take long
- Deposits are instantly processed
- Withdrawal processing time is only 24 hours, allowing the casino to offer fast payouts
- Provides very robust self-help service that includes detailed FAQ and Casino Guide
- Provides contact help via email, live chat and reverse telephone (request call back)
- Support service gives fast response to submissions/ requests
Cons
- Does not accept US players
- There are no official audit reports
- There is no separate section for the jackpots games, so it’s relatively difficult to quickly lookup featured jackpot games
- Limited in bonus offers – there are reload bonuses, no-deposit bonuses, or cash-backs offers
- Relatively more of its games do not count towards meeting wagering requirement (these are baccarat, craps, almost all the table pokers, and almost all live dealer games)
- Maximum bet amount when using bonuses is relatively small (€6.00)
- Deposit and withdrawal options are somewhat limited
- Crypto currencies (not even bitcoins ) are not supported
- Live chat is not available 24/ 7
- Direct telephone service is not supported; the “request a call back” service will entail waiting to receive a call back from a support agent
Conclusions
Loyal Casino is a genuine online casino that does business fairly and correctly as it is well-regulated, and uses industry-standard security protocols. It has one of the widest selections of high-quality games drawn from top providers.
Loyal Casino runs a lot of promotional campaigns, and its wagering requirements are among the lowest in the industry. In terms of services, deposits and withdrawals are easy and fast, and the support service is very effective.
Loyal Casino is different from many other online casinos because it has a strong focus on social responsibility. It donates part of its profits yearly to several charities, allowing players to donate their comp bonus points to particular charities. Thus, it gives the satisfaction of contributing to a greater good.
That said, we recommend Loyal Casino. It is not without its faults (as shown in the cons section below), but on the whole, it is a very legit and safe online casino. You’ll get top-notch casino entertainment; you can have winnings and will get paid, and there’s also the satisfaction of giving back.