Is Cedar and Ash Legit and Safe or a Scam?

Cedar and Ash is an online shopping website that sells beauty and personal care products and also promotes a VIP membership for discounts and perks. It looks like a real store, but many shoppers online say they’ve had issues with unexpected membership charges, shipping delays, or customer service. If you plan to buy, I’d use a credit card, read the terms carefully, and keep an eye on your statements afterward.

If you’re reading this, you’re probably trying to answer a very real question: Is Cedar and Ash legit and safe, or is it a scam? And honestly… I get why you’d ask. When a brand pops up in ads with big discounts and “too good to be true” deals, it’s smart to pause and check first.

One quick note before we dive in: there are multiple businesses online using the name “Cedar & Ash.” In this review, I’m talking specifically about Cedar and Ash as an online store at cedarandash.com (the one selling beauty/skin and general consumer products and promoting a VIP membership).

Now let’s break down the facts, the red flags, and what “legit” and “safe” actually mean here.

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What it means

When people search “Is Cedar and Ash legit”, they’re usually asking two different things:

1. Is it a real company that will ship my product?
2. Is it safe to pay them, or will I get hit with shady charges?

A store can be “real” (meaning it exists and sells products) and still be risky if it has:

• confusing subscription terms
• lots of delivery complaints
• hard-to-reach support
• unexpected billing issues

So in this review, I’m judging legitimate vs scam based on:

• how transparent the website is
• what its policies say
• what independent complaint sites report
• whether recurring charges are clearly disclosed
• how easy it is to cancel/resolve issues

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Is It legit

The “yes” side: signs Cedar and Ash is real

In a narrow sense, Cedar and Ash is legit because:

• The site is live and operating, with product listings and a checkout flow.
• It clearly promotes a VIP membership and explains it’s a recurring monthly charge (at least on the membership and terms pages).
• It lists contact info (email + phone number) and basic store policies (shipping, refunds).
• The footer shows it’s powered by Shopify, which is a widely used e-commerce platform.

So if your definition of “legit” is “does this website actually exist and take orders?” — then yes, it appears to.

The “but…” side: legit businesses don’t usually rack up these red flags

Here’s where things get uncomfortable.

The Better Business Bureau profile for Cedar & Ash shows:

• a BBB rating of F
• 136 complaints filed
• and a reason including failure to respond to complaints (as BBB reports it)

BBB also notes it investigated Cedar & Ash practices after Scam Tracker reports and consumer inquiries, and describes allegations like:

• difficulty reaching the company
• delayed/non-delivered items
• and people claiming they were charged under another name (example names BBB mentions include “Ash and Timber” in the BBB profile narrative).

That level of complaint activity doesn’t automatically prove “scam,” but it does strongly suggest risk.

My honest take

If you’re hoping for a clean “Cedar and Ash is legit” stamp like a big, trusted retailer… I can’t honestly give that.

What I can say is:

• it looks like a functioning online retailer,
• but it has enough serious complaint patterns that many shoppers will reasonably call it “scammy” behavior.

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Is it Safe

Now the bigger question: Cedar and Ash is safe — true or false?

Payment safety vs business-practice safety

These are different.

Payment processing security:
Cedar and Ash runs on Shopify and its privacy policy says card data is encrypted and handled under PCI-DSS standards when using direct payment gateways.
Shopify also states that stores powered by Shopify are PCI compliant by default.

So from a technical standpoint, it may not be the same as typing your card into a random sketchy website.

But business-practice safety:
This is where many people say they got burned.

Common safety complaints include:

• unexpected membership/subscription charges
• charges showing up under different names
• difficulty getting refunds or reaching support

And these are exactly the kinds of issues that make people feel like they’re dealing with a scam, even when a business technically exists.

My safety verdict (human version)

If you ask me like a friend: I would not call Cedar and Ash “safe” for hassle-free shopping, mainly because the recurring billing and complaint volume is too high to ignore.

If you still choose to buy, protect yourself (I’ll show you how in the “complaints and problems” section).

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Licensing and Regulation

This part depends on what Cedar and Ash is selling.

If they sell cosmetics or skincare

Cosmetics sold in the U.S. generally fall under oversight from the U.S. Food and Drug Administration, especially around labeling rules (ingredients, identity statements, warnings, etc.).

Important: I cannot confirm from public pages alone whether each Cedar and Ash product meets every labeling/safety requirement. That’s not something a consumer can easily verify without the physical packaging and ingredient list.

What you can do:

• Check the product packaging when it arrives
• Avoid using anything that smells “off,” arrives unsealed, or causes irritation
• Patch test cosmetics before full use

Subscription / membership regulation

Cedar and Ash heavily promotes a VIP membership and recurring billing.
Recurring charges are a known consumer protection area. The Federal Trade Commission has ongoing rules and enforcement focus around “negative option” plans (subscriptions where you keep getting charged unless you cancel).

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Game Selection

Cedar and Ash isn’t a casino, so there’s no “game selection.” But if we translate this heading into shopping terms, it means: what products do they offer?

From the homepage, the store is positioned as skincare/beauty-focused, with categories like:

• hair care
• eye makeup
• brushes and mirrors
• new arrivals

However, consumer complaints (BBB and review platforms) often mention items like kitchen gadgets and seasonal decor too—suggesting the catalog may be broad or change often.

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Software Providers

This is actually one of the clearer parts:

• The site footer indicates it’s powered by Shopify.
• The privacy policy references:
  • Google Analytics remarketing features
  • Facebook advertising data practices
  • and the Network Advertising Initiative opt-out page for certain ad cookies

In simple terms: expect normal e-commerce tracking (cookies, remarketing) and marketing follow-ups.

One more thing I personally don’t love:
The privacy policy is dated “November 2019” and mentions a different company name (“5TH & GLOW PTE LTD”) and references a different website/domain and support links. That mismatch is… weird, and it reduces trust.

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User Interface and Experience

From a “using the site” point of view:

What feels smooth

• Easy browsing, clean categories
• Clear promotion of a VIP membership program
• Simple contact page with email + phone

What feels risky/confusing

• The VIP membership is promoted heavily, and some shoppers may not realize they’ve joined a recurring plan until charges appear (based on complaints).
• Membership pricing details can look inconsistent across pages (for example, the Terms of Service includes wording that mentions $39.99 in one place and $29.99 elsewhere). That kind of inconsistency is not confidence-inspiring.

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Security Measures

What they claim

The privacy policy says:

• card data is encrypted (PCI-DSS standard)
• purchase transaction data is kept only as long as necessary
• data is stored on a secure server behind a firewall

And Shopify explains PCI compliance at the platform level.

What shoppers should still do

Even with “secure payment” claims, you should protect yourself against billing issues:

• Use a credit card, not a debit card (credit cards usually have stronger dispute protections)
• Use a virtual card number if your bank offers it
• Screenshot your checkout page (especially anything about VIP membership)
• Check your statements for 30–60 days after purchase

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Customer Support

Cedar and Ash lists:

• support@cedarandash.com
• a phone number
• hours of operation (Monday–Friday)

Their refund policy also says support is available 24/7 by email and they try to respond within 48 hours.

But here’s the reality check:
BBB and reviews repeatedly mention difficulty reaching the company and resolving issues.

So: support exists on paper, but customer experience reports are mixed-to-bad.

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Payment Methods

The site doesn’t clearly list every payment method on the pages we reviewed, but it does reference credit card data and “direct payment gateways,” which is typical of Shopify stores.

Safety tip from me:
If you’re worried about a scam, paying with a credit card is usually safer than using a debit card because it’s easier to dispute charges.

The FTC has guidance on disputing charges and notes federal law limits consumer responsibility for unauthorized credit card charges.

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Bonuses and Promotions

This is a major part of Cedar and Ash’s sales strategy:

VIP Membership promotion

They advertise a VIP membership with:

• big savings (up to 80% off VIP products)
• monthly store credit
• “cancel anytime” messaging

The catch: recurring billing

Their Terms of Service describes automatic billing and says charges happen every 30 days (with the first charge occurring after a set period).

This is exactly the area that triggers many “Cedar and Ash scam” searches—because customers often claim they didn’t knowingly agree to a subscription.

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Reputation and User Reviews

This section is the loudest signal in the whole review.

BBB reputation

BBB reports:

• rating: F
• large volume of complaints
• and describes allegations around delayed delivery, reaching the company, and subscription charges under other names.

BBB complaint pages also show multiple complaints about “unauthorized” membership charges and disputes about recurring billing.

Trustpilot reputation

On Trustpilot, customers commonly report:

• low quality items
• shipping delays
• and recurring charges described as a surprise “subscription” or VIP membership issue

What this means for you

When you see the same complaint pattern across multiple platforms, it’s not just “one angry person.” It’s a trend—and trends are what you should use to judge risk.

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Cedar and Ash complaints and common problems

If you’re searching Cedar and Ash complaints or Cedar and Ash problems, these are the themes that show up again and again:

• Unexpected monthly membership charges (often around $29.99)
• Charges under different business names (as reported in BBB’s profile narrative and customer comments)
• Delivery delays or items not arriving
• Product not matching the ad description
• Refund hassle (some reports say refunds are offered, others say it’s a struggle)

If you already ordered and you’re worried, do this

Here’s the “okay, let’s fix it” checklist:

• Cancel membership ASAP
  Cedar and Ash has a membership cancellation form page where they tell you to submit “Cancel My Membership.”
• Email support with a clear subject
  Example: “Cancel VIP membership + refund request + order #____”
• Save proof
  Keep screenshots of the product page, checkout page, confirmation email, and any subscription terms you saw.
• Dispute charges if needed
  The FTC has guidance on disputing credit card charges and what to do with unauthorized billing.

Pros and Con of Cedar and Ash

Pros

• It’s a real online store with products, checkout, and written policies.
• Runs on Shopify, which is a common, generally secure e‑commerce system.
• The VIP membership could be useful if you shop often and actually want the monthly perks.

Cons

• Lots of shoppers report surprise VIP membership charges (this is the biggest “Cedar and Ash problems” complaint).
• Reports of shipping delays or items not matching expectations.
• Customer service can be hard to deal with (many complaints appear on Better Business Bureau and Trustpilot).
• You may end up spending time canceling/asking for refunds—so it may not feel “safe” or stress‑free.

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Conclusion

So, is Cedar and Ash legal, legit, and safe—or a scam?

Here’s my fair, human answer:

• Cedar and Ash is legit in the basic sense that it appears to be a real online store operating on Shopify, with policies, a membership program, and contact info.
• But based on high complaint volume, BBB’s F rating, and repeated reports about surprise recurring charges and delivery/product issues, I would not confidently say “Cedar and Ash is safe” for most shoppers who want a simple, stress-free purchase.

If you want my personal vibe-check: this is a “proceed with extreme caution” store. For many people, the experience lines up with what they’d call a scam—especially around memberships—even if the company technically exists and sometimes ships products.

Cedar and Ash FAQ in Brief

1) What is Cedar and Ash?
Cedar and Ash is an online shopping store (cedarandash.com) that sells items like beauty/personal care products and pushes a VIP membership for discounts.

2) Is Cedar and Ash legit, or a scam?
It looks like a real operating store (it has policies, contact info, and a working checkout). But a lot of shoppers and complaint sites describe experiences that feel scammy, especially around membership charges and customer service.

3) Is “Cedar and Ash is safe” true?
“Safe” depends on what you mean. Payment pages claim card data is encrypted via PCI-DSS when using direct payment gateways, which is a normal e‑commerce security standard. But many buyers report billing and fulfillment issues, so I’d say it’s not “hassle-free safe.”

4) Where is Cedar and Ash located?
The company address shown on the site/BBB profile is in Jacksonville (Florida).

5) What is the VIP Membership and how much does it cost?
Their membership page says the fee is $29.99 per month, and it’s a recurring charge until you cancel.

6) Can I buy without joining the VIP membership?
Yes. On the VIP membership product page, it says you can click a “Guest Add to Cart” option if you want to pay full price and not enroll in a membership.

7) How do I cancel the VIP membership?
They provide a cancellation form. It says to fill it out and write “Cancel My Membership” in the message box so their team cancels it before the next billing.
Also note: their membership FAQ says cancellations should be done at least 3 business days before the next billing.

8) How do I contact customer support?
Their contact page lists support@cedarandash.com and a phone number (830) 227‑2574 with hours (Mon–Fri).
Small heads-up: the membership page mentions a different phone number (858) 398‑5230, so if you’re unsure, start with the email and the main contact page number.

9) How long does shipping take?
Their shipping policy claims:

• U.S.: 5–7 business days
• International: 10–14 business days (subject to customs)

10) What is the return/refund policy?
Their refund policy says products can be returned within 30 days of receiving the product, and to qualify it must be unopened and in original packaging, with proof of purchase from cedarandash.com.

11) How does Cedar and Ash handle privacy and security?
Their privacy policy says:

• your data is stored on a secure server behind a firewall
• card data is encrypted via PCI‑DSS (for direct payment gateways)
• marketing emails include an unsubscribe link

12) What do reviews and complaints say?
On Better Business Bureau, Cedar & Ash shows a BBB rating of F and lists 136 complaints, with BBB stating reasons like failure to respond to complaints.
On Trustpilot, many reviewers describe issues like product mismatches, shipping delays, and unexpected membership charges.

13) What should I do if I see an unexpected charge?
If it were me, I’d do this immediately:

• cancel the VIP membership using their form
• email support with your order number
• take screenshots of the checkout/membership terms
• contact your card issuer if the charge looks unauthorized